We answer your
support questions about hundreds of applications and network-operating
systems in a phone call, chat/email or a radio call away to the
TTL Help Desk.
Our professionals use every means to get clients back on line in
minimal time. Help Desk Management System used is Synergy-Pro for
asset and call tracking. This is a web-enabled management software,
that is scalable and hence makes report generation easily accessible
and user friendly
Support Equipment.
The workshop and field engineers are equipped with state of the
art facilities, tools and software for diagnosis and repair. This
is also complemented by a comprehensive range of support online
tools (diagnosis and repair) and online spares procurement from
our partners. There are spares in stock for the commonly replaced
parts like power supplies, hard disk drives, print heads and many
more, for rapid response and resolution of a big range of varied
ICT products. The field services section has a number of UPSs, printers
and PCs used as standby equipment during repair periods in instances
when required.
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